Applications - Independent Software Vendors Independent software vendors produce mission critical solutions. When the application is not functioning, a customer's productivity decreases. The financial repercussions of down-time are often more costly than the expense to provide technical support itself. Customers depend upon ISVs to provide exceptional support. Helpdesks must be responsive, fast and effective. Today, the majority of support is done on the phone, via email or on-site. All these options are effective in certain situations, but there are many scenarios in which these options can be time consuming, inefficient and not very positive in terms of a support experience. Control-F1 offers a number of benefits for ISVs that provide technical support for their customers. Key applications and the ensuing benefits of Control-F1: 1. Faster and more effective support calls. Diagnostic Tools are used to retrieve detailed information about the customer's system instead of having to ask the customer to retrieve it for the agent. - View a customer's System Devices. - Compile diagnostic System Reports. - Browse and modify System Files. - Quickly Retrieve detailed diagnostic information - Compare remote and local files as well as past and present system configurations. 2. Simplified upgrades and software maintenance. System Management tools give the agent control over the contents and settings of a customer's hard drive and registry. - Explore a customer's computer remotely. - View and modify their registry. - View, modify and synchronize directories. 3. Gain a competitive advantage. - Brand an eSupport Portal. - Leverage advantage from technical support tools. 4. Integrate Control-F1 into an ISV's solution. - Enable access to live eSupport via a web site or directly from the software help menu. 5. Maintain and improve your corporate image. - Use Control-F1's eSupport Portal branding tools to make it appear as if the functionality of Control-F1 is a component of an ISV's solution. 6. Perform web-based application training. - Not only can a customer's technical issues be resolved by using Control-F1, but also a customer can be taught how to use the software more effectively. - Broadcast the agent's screen to the customer.