Applications - Outsourced Support Providers Customers depend upon technology to operate their businesses. However, they do not always have the in-house expertise to support their technology infrastructure. The responsibility of an OSP is to ensure that when clients have a problem, it can be fixed in as little time as possible. Today, the majority of support is done on the phone, via email or on-site. All these options are effective in certain situations, but there are many scenarios in which these options can be terribly time consuming, inefficient and not very positive in terms of a support experience. Control-F1 has a number of benefits for OSPs that provide technical support for their customers. Key applications and the ensuing benefits of Control-F1: 1. Gain a competitive advantage. - Differentiate from the competition based upon the quality of technical support provided. - Support time is tracked for billing requirements. 2. Help to lower employee turnover. - Control-F1 is completely windows-based and browser-operated. For people familiar with these environments, using Control-F1 is intuitive. This can result in less stressful problem resolution. 3. Break down the physical barriers associated with providing superior technical support. - With Control-F1, the process of providing eSupport via the web is better than being there. - Control-F1 is web-based, so agents need only a connection to the Internet to provide support from anywhere in the world. 4. Faster and more effective support calls. Diagnostic Tools are used to retrieve detailed information about the customer's system instead of having to ask the customer to retrieve it for the agent. - View a customer's System Devices. - Compile diagnostic System Reports. - Browse and modify System Files. - Quickly Retrieve detailed diagnostic information - Compare remote and local files as well as past and present system configurations. 5. Give customers the right answer the first time, every time. - Route calls to the most experienced agent for a stated problem. - Pre-build diagnostic System Reports that help solve specific problems. 6. Control-F1 is easy to deploy and maintain. - Simply place a link your web site. - The technology is automatically updated as new capabilities become available.