Applications - Value Added Resellers Value-Added Resellers (VARs) integrate and support technology built by other companies. However, when the application does not function, the VAR's reputation is at stake. While a customer's productivity decreases, so does their appreciation of the VAR. Providing exceptional technical support is critical. A helpdesk must be responsive and effective. Today, the majority of support is done on the phone, via email or on-site. All these options are effective in certain situations, but there are many scenarios in which these options can be time consuming, inefficient and not very positive in terms of a support experience. Key applications and the ensuing benefits of Control-F1: 1. Faster and more effective support calls. Diagnostic Tools are used to retrieve detailed information about the employee's system instead of having to ask the customer to retrieve it for the agent. - View a customer's System Devices. - Compile diagnostic System Reports. - Browse and modify System Files. - Quickly Retrieve detailed diagnostic information - Compare remote and local files as well as past and present system configurations. 2. Simplified upgrades and software maintenance. System Management tools give the agent control over the contents and settings of a customer's hard drive and registry. - Explore a user's computer remotely. - View and modify their registry. - View, modify and synchronize directories. 3. Gain a competitive advantage. - Differentiate from the competition based upon the quality of technical support provided. - Support time is tracked for billing requirements. 4. Maintain and improve your corporate image. - Use Control-F1's eSupport Portal branding tools to make it appear as if the functionality of Control-F1 is a component of a VAR's solution. 5. Perform web-based application training. - Not only can you fix your clients' technical issues with Control-F1, but also you can teach them how to use your software more effectively. - Broadcast the agent's screen to the client.