Why your clients should use Control-F1? Blueloop is dedicated to providing our clients with the tools to sell the concept of eSupport to their customers. eSupport will greatly enhance the support experience for your customers, and it is very important that they understand the concept and benefits of your eSupport strategy. Blueloop will work with you to provide your customers with material on our product, its capabilities and its benefits. Below you will find helpful information to forward to your customers. This is an example of how we can assist your efforts. We are also more than happy to work with you to prepare press releases and additional documentation. Please let us know how we can help. Control-F1 Helps Solve Technical Support Problems Faster and Easier Welcome to Control-F1, the eSupport software that enables you to get technical support simply by clicking on a web link. Control-F1 gives companies the power to provide their customers access to technical support by clicking on a web link. An extensive set of secure Internet-based communication, diagnostic, system management and desktop sharing tools enable agents to provide assisted technical support through a web browser. If this is the first time that you have used this eSupport service powered by Control-F1, these are the benefits that you can expect:

Save Time: - Control-F1's queue system avoids busy phone queues by intelligently routing your call to a specialized agent based on your support question. - Control-F1's diagnostic tools give a agent the power to identify the operating system, applications running and memory resident on the your system. Avoiding long verbal instructions / explanations in order to receive this data will shorten the support time significantly. - Control-F1's system management tools provides your agent with the power to view, transfer, edit, and compare files and folders within and between your system and theirs. - Control-F1's communication tools provide the platform for enhanced interaction between you and your support agent.

Increase Productivity: - You can continue to work (use the Internet, write e-mail, work on a document) while the agent is resolving your support problem. Control your Security: - We've put in 3 levels of security that you can select. Low, Medium and High. These give you the power to decide how much information the support agent can access. You can also render specific drives, folders, and files inaccessible by the agent. - Any action taken by the agent can be followed through a live log. Get Support Easily: - Simply go to a designated web site and click on the 'support' button. An agent is then alerted to the fact that you need technical support and the support session begins.