Product Overview Blueloop & Control-F1 have established a reputation for delivering the most comprehensive eSupport solution in the industry. We have maintained a set of principles consistent with the needs of support professionals. These principles help to shape the product evolution. The CF1-Live solution is built upon the following principles: 1. Better Than Being There Even a support agent on-site, sitting at the customer's computer, could not solve a problem faster than a support agent residing anywhere powered by CF1-Live. CF1-Live's Diagnostic and Advanced Repair Tools have the power to retrieve targeted information about a customer's computer as well as to invoke change on the computer automatically, instantly, and accurately. As a result, the time required to support the customer can be significantly decreased. Whereas it normally may take 10 minutes to gather diagnostic information on the phone, and 5 minutes to collect that same data using 'remote control', CF1-Live's Tools can retrieve the desired information in a matter of seconds. The old paradigm of a support agent slowly gathering information verbally from the customer is replaced with the CF1-Live Tools. 2. Support Time Does Not Equal Down Time A customer can continue to be productive while a support agent is diagnosing and solving a problem in the background. This enables greater corporate productivity, and hence, exceptional organizational return on investment. CF1-Live's Diagnostic and Advanced Repair Tools operate in the background. Hence, a support agent can diagnose and repair the problem while the customer uses their computer normally. Lost productivity is often more costly than the expense to deliver the support itself. If support centers can solve problems and simultaneously maintain the productivity of their users, they can provide a more positive customer support experience. 3. High Value at Low Risk CF1-Live incorporates all the critical components of a comprehensive eSupport solution and combines them into a single package that is user-friendly and easy to deploy. CF1-Live seamlessly integrates its workflow with existing technologies, while providing enterprise scalability that grows with the demands of the support operation and customers. The solution leverages current support infrastructure investments and minimises implementation costs, ensuring project success. CF1-Live is easy to administer and maintain, straightforward to use, and simple to understand for both customers and support agents.